faq - frequently asked questions


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  • What kind of porcelain do you offer?

    For more than 100 years, we have been producing hard porcelain well known in Germany at the factory site in Triptis. The characteristic feature of that kind of porcelain is a high kaolin content and the field spar glazing which melts only at temperatures above 1400° C. This explains the extreme surface hardness of the glaze and the enormous strength of the porcelain body.

    Soft paste porcelain such as bone china with little mechanical strength and resistance is not offered by us.

  • What is the difference between household porcelain and hotel porcelain?

    The uses of these two different types of porcelain are different. That is why we have household porcelain, on the one hand, and hotel porcelain on the other hand. Sometimes shapes by the same name are developed for households and hotels alike (e.g., Temptation, Today). Usually, hotel porcelain is stronger and thicker than household porcelain. The edges of hotel porcelain are particularly resistant to impact (curb reinforcement), hotel porcelain is stackable and adapted to the requirements of today’s catering trade. So it is important for people in sales to know whether our customers want household or hotel porcelain.

  • Is it possible to have own logotypes on the porcelain?

    This is never a problem. Generally any color is possible. Sometimes photos can be used as decoration. Please contact our sales department and tell them your wishes. If you need a larger quantity of a product we will pay for the lithographs. Otherwise we will make an extra charge.

  • How can I buy household porcelain as an end user?

    As end user, you can buy our product range from retailers, in our Factory shop, in the Porzellanium or directly in our Web shop.

  • Can I buy porcelain that is not part of the present product range any more?

    Generally, it is not possible to buy our porcelain when it is discontinued in production. However, our sales staff will be glad to see whether we have remainders in stock. You would have to give the pattern and decoration number of the product you need.

  • Can you inform me what the pattern or the decor of my old porcelain is called?

    We would not be able to answer this question if your porcelain is ten years or older because the brands Eschenbach and Winterling were acquired by us only in 2005. We have no information about older porcelain pattern. You should address such questions to a collectors’ exchange, a porcelain museum or a porcelain expert. You can find the addresses by a search in the internet. You can also find information about the value of your porcelain there.

  • What is the difference between on-glaze and in-glaze decoration?

    In-glaze decorations can virtually not be attacked by mechanical or chemical effects from outside because they lie under the hard glaze or are embedded in it. On-glaze decorations are fused on the glaze by a readily melting glass flow. This makes them available to attack more readily and they are not dishwasher-safe. Despite that, when all precautions are observed and mild detergents are used at the right concentration, on-glaze decorations will not decay quickly.

    Most decorations with a gold edge (bright gold) are on-glaze and are not suitable for the dishwasher. But there is an exception there as well. Dull gold, also known as burnished gold, is dishwasher-safe.

  • What can I do if my porcelain develops grey streaks or stripes?

    In most cases, grey streaks on the porcelain surface are ablations from your cutlery due to frequent use. These can be removed gently by our porcelain cleaner. Different firms (e.g., Etolit) offer such cleaners in specialized shops.

  • Do you also offer reject porcelain for wedding-eye parties?

    Yes, we do. You can buy rejects from our production in the factory shop. Mostly, you will get a medium-size box with different rejects. If you need larger quantities, you should order it from our factory shop in advance.


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